Privacy & messaging terms
Last updated July 2026
Who this covers
CallSaved is software used by local service businesses to respond to calls they couldn't answer. If you called a business and received a text back, this describes what happens to that conversation. The business you called decides what its assistant knows and says; CallSaved provides the system.
How messaging begins
Only by you calling the business. When a call goes unanswered, the business's assistant texts back the number that called. CallSaved never initiates contact with anyone who has not called first, and sends no marketing, promotional, or bulk messages. There is no list to be added to.
The first message always states that the assistant is automated.
What is collected
- Your phone number, because you called and it's how a reply reaches you
- The messages exchanged in the conversation
- The date and time of the call and of each message
- Appointment details, if you schedule one
No location data, no contacts, no browsing activity, and nothing from your device. CallSaved has no app and sets no tracking cookies.
How long it is kept
Message content and caller phone numbers are automatically deleted 60 days after a conversation ends. This is enforced by the software on a schedule, not by anyone remembering to do it.
Two exceptions. Appointments you booked are kept by the business as its own records. Opt-out requests are kept permanently and deliberately — the only way to guarantee you are never messaged again is to remember that you asked.
Who can see your conversation
- The business you called. They see the conversation, the same as if you had texted them directly.
- CallSaved's operator, only for support and troubleshooting. Every such access is recorded in an audit log showing who looked, at what, and when.
- Service providers that make the system work: Twilio delivers the messages, and Anthropic's Claude generates the replies. Neither is permitted to use the content to train models or for their own purposes.
Your information is never sold, rented, or shared for advertising.
Your choices
- Stop messages: reply STOP.
- Reach a person: ask in the conversation, and it goes to the business owner.
- Request deletion of your conversation before the 60 days elapse, or ask what is held about you: email the address below.
Security
Access requires an individual account; there are no shared logins. Each business can reach only its own data. Message content is deleted on the schedule above, which limits what any breach could expose.
Changes
Material changes will be reflected here with a new date at the top of the page.
Contact
Maxwell T. Westmoreland, sole proprietor
Wimberley, Texas
hello@call-saved.com